Privacy policy statement

This privacy policy details how we manage, process, and safeguard personal information collected through our website for all individuals visiting from Australia.

Information we collect

We only collect information relevant for providing and improving our service.

• Contact details you provide via forms, including your name, email, and phone number.
• Information about your queries, appointments, or requests submitted through our platform.
• Technical details such as IP address, browser type, and page visits for security and analytics.
• Any additional voluntary information you choose to share in free-text fields or direct correspondence.

How we use your data

Collected information is handled strictly for these purposes:

• Responding to your enquiries and fulfilling your specific requests.
• Managing appointments, communications, or feedback with you efficiently.
• Improving the safety, security, and functionality of our website.
• Complying with legal obligations and industry standards as required by Australian law.

Legal basis for processing

We process your data according to Australian privacy regulations.

Your data is processed only with your consent, to perform our contract with you, or when legally required by applicable regulations or authorities.

Information sharing

We do not sell your personal data and only share when necessary.

• With trusted service providers that process information on our behalf under confidentiality agreements and data protection obligations.
• If required by Australian law, court order, or official request from legal authorities.
• With your express consent, or in circumstances where you request we share certain information for your benefit.

Data security

We employ a range of technical and procedural safeguards to protect your information, including secure data storage, regular security assessments, and strict user access controls. Your data is retained only as needed and deleted securely thereafter.

Your rights

You have the following rights regarding your personal information:

• Request access to, update, or correct your personal data records.
• Request deletion of your personal data, subject to applicable legal limitations.
• Object to or restrict our handling of your data in certain scenarios.
• Request a copy of your personal data in a portable format where applicable.

Cookie notice

We use cookies to understand overall website usage and improve your experience; more detail can be found in our Cookie Policy.

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Contact us

If you have any concerns about your data or wish to exercise your rights, please contact us using the details below.

Changes to this policy

We may update this policy periodically; any changes will be posted here with a revised date.